Join us for a hands-on customer journey mapping workshop in downtown San Diego!
February 21, 2017: 9:00 – 5:00 & networking cocktails
February 22, 2017: 9:00 – 4:30
Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.
You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners. And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes!
In this workshop, we’ll explore:
You’ll walk away with:
What others are saying:
“All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with a truckload of new ways to re-invest into our organization.” — Beth Johnson, EPB
“The customer focus is extremely valuable! I recommend this workshop to anyone trying to improve processes with customer impact.” — Robert Quinn, American Water
“This needs to be part of our marketing DNA.” — Yadi Schnyder, WorldVentures
Agenda (Subject to change)
|9:00||Facilitated Discussion: Customer Journey Mapping|
|12:00||Lunch: Break & Networking|
|1:00||Exercise: Develop A Persona|
|1:30||Exercise: Map & Evaluate a Current-State Journey|
|3:00||Exercise: Map a Future-State Journey|
|4:00||Facilitated Discussion: Planning a Workshop|
|5:00||Day 1 Concludes—Drinks To Follow|
|9:00||Facilitated Discussion: Keeping Your Customer Promises|
|9:30||Exercise: Map & Evaluate Your Customers’ Journey|
|10:45||Facilitated Discussion: Journey Blueprinting|
|11:00||Exercise: Blueprint Your Customers’ Journey|
|12:00||Lunch: Break & Networking|
|1:00||Exercise: Root Cause Analysis Of Customer Pain Points|
|2:45||Exercise: Solution Brainstorming|
|4:00||Readouts & Reactions|
This workshop is perfect for:
Kimpton Hotel Palomar San Diego
1047 5th Avenue
San Diego, CA 92101
Here’s a bit more about the Hotel Palomar:
“California dreaming? Hardly. There’s no need to pinch yourself as you walk through our grand lobby doors because this is as real as it gets. Floor-to-ceiling boutique chic with a flash of bold SoCal style permeates, from our delightfully chill lobby living room to our rooftop pool and lounge. It’s all complemented by our loved-by-locals restaurant, indulgent spa, spacious accommodations and high-def cityscape views that will have you savoring America’s Finest City in style. Add our spot-on location between downtown and the lively Gaslamp Quarter and you have the perfect mix for a phenomenal San Diego stay.”
February 21, 9:00 – 5:00 & networking cocktails by the rooftop pool
February 22, 9:00 – 4:30
Register by January 18 for early bird pricing: $1799
Register on January 19 and later: $1899
Bring your colleagues and save $50 off of each registration!
We’ll provide all materials, lunch, and yummy snacks for two days, and cocktails on the first night. You’re responsible for all of your travel costs and bookings.
Should your plans change, please let us know:
Feel free to reach out!
Kerry Bodine & Co. is a customer experience consultancy with a passion for human-centered design. Founded in 2014 by author and thought leader Kerry Bodine, we inspire business leaders and drive customer-centric business improvements. We believe that remarkable customer experiences can’t be outsourced—they must be built from within. This requires new ways of working and thinking. And that’s why we approach our engagements as coaches, not as traditional business consultants.