Join us for a hands-on customer journey mapping workshop in the heart of San Francisco!
August 16, 2017: 9:00 – 5:00 & networking cocktails
August 17, 2017: 9:00 – 4:30
Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.
You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners. And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes!
Can’t make it to San Francisco? Check out our journey mapping workshop in Chicago (May 9 & 10, 2017).
In this workshop, we’ll explore:
You’ll walk away with:
What others are saying:
“All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with a truckload of new ways to re-invest into our organization.” — Beth Johnson, EPB
“The customer focus is extremely valuable! I recommend this workshop to anyone trying to improve processes with customer impact.” — Robert Quinn, American Water
“This needs to be part of our marketing DNA.” — Yadi Schnyder, WorldVentures
Agenda (Subject to change)
|9:00||Facilitated Discussion: Customer Journey Mapping|
|12:00||Lunch: Break & Networking|
|1:00||Exercise: Develop A Persona|
|1:30||Exercise: Map & Evaluate a Current-State Journey|
|3:00||Exercise: Map a Future-State Journey|
|4:00||Facilitated Discussion: Planning a Workshop|
|5:00||Day 1 Concludes—Drinks To Follow|
|9:00||Facilitated Discussion: Keeping Your Customer Promises|
|9:30||Exercise: Map & Evaluate Your Customers’ Journey|
|10:45||Facilitated Discussion: Journey Blueprinting|
|11:00||Exercise: Blueprint Your Customers’ Journey|
|12:00||Lunch: Break & Networking|
|1:00||Exercise: Root Cause Analysis Of Customer Pain Points|
|2:45||Exercise: Solution Brainstorming|
|4:00||Readouts & Reactions|
This workshop is perfect for:
495 Jefferson Street
San Francisco, CA 94109
Here’s a bit more about the Argonaut:
“With a name like the Argonaut, it’s impossible not to speak of this hotel in grand, almost legendary terms. Inspired by the Greek legend and Gold Rush-era adventurers, it’s one of those rare places in San Francisco that truly merits a term like iconic. Located in the historic Haslett Warehouse, the Argonaut’s home is a grand building built in 1907 of exposed brick, Douglas Fir beams and so much seaside character; you feel as though you can almost reach out and touch the colorful Barbary Coast past here.”
August 16, 9:00 – 5:00 & networking cocktails
August 17, 9:00 – 4:30
Register by June 16 for early bird pricing: $1799
Register on June 17 and later: $1899
Bring your colleagues and save $100 off of each registration!
We’ll provide all materials, lunch and yummy snacks for two days, and cocktails on the first night. You’re responsible for all of your travel costs and bookings.
Should your plans change, please let us know:
Feel free to reach out!
Kerry Bodine & Co. is a customer experience consultancy with a passion for human-centered design. Founded in 2014 by author and thought leader Kerry Bodine, we inspire business leaders and drive customer-centric business improvements. We believe that remarkable customer experiences can’t be outsourced—they must be built from within. This requires new ways of working and thinking. And that’s why we approach our engagements as coaches, not as traditional business consultants.