Customer Journey Mapping Workshop

August 16-17, 2017

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About Us

Kerry Bodine & Co. is a customer experience consultancy with a passion for human-centered design. Founded in 2014 by author and thought leader Kerry Bodine, we inspire business leaders and drive customer-centric business improvements. We believe that remarkable customer experiences can’t be outsourced—they must be built from within. This requires new ways of working and thinking. And that’s why we approach our engagements as coaches, not as traditional business consultants.

Our core values:

  • Curious: Our never-ending questions lead us to people, places, and ideas that inspire innovative customer experiences.
  • Daring: We dream big—and we act to make those dreams a reality. We seek out opportunities to overcome our fears.
  • Joyful: We encourage playfulness as a part of day-to-day business. We celebrate our successes together.
  • No bull: We’re approachable and down-to-earth. We’re not satisfied with anything but substantive and excellent work.

 

Learn more about us here.

Fantastic experience and learning opportunity! No team does this better with real-life experiences.

Jim Perlowski,

Cisco

Very eye-opening and inspiring. I left feeling more confident in the takeaways of journey mapping—and how to evangelize the value in a huge organization.

Lindy Pryer,

Siemens Healthineers

This needs to be part of our marketing DNA.

Yadi Schnyder,

WorldVentures

All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with a truckload of new ways to re-invest into our organization.

Best Johnson,

EPB

The customer focus is extremely valuable! I recommend this workshop to anyone trying to improve processes with customer impact.

Robert Quinn,

American Water

I had a great time in not just learning, but “doing” and actively discussing among the teams. The workshop provided a robust and detailed method to get to better journey maps.

DJ Thongkoth,

Health Net

I really enjoyed the workshop and do not feel scared about journey mapping anymore! I'm very motivated to start mapping journeys.

Monica Peña,

Mercantil Bank