Journey Mapping Template
Ready to visualize your customer journey? Start with our FREE template.
We’ve created a PowerPoint journey map starter kit that contains everything you need to depict your customer (or employee or partner) journey. Because it’s in PowerPoint, it’s:
- Easy to edit — no design skills or special software needed!
- Easy to share with colleagues across your organization
The template includes:
- Guidance for information to include about your persona
- A framework for organizing customer steps, touchpoints, and emotions
- Sample icons to punctuate pain points and opportunities
Download your FREE copy of our journey mapping template today!
Need to get started with customer journey mapping—or looking for a methodology refresh? Join our workshop on February 21 & 22 in San Diego.
This template was last updated January 2017.