The 2015 CX Outlook
We’re always looking for new ideas to inspire our work.
So we recently reached out to some of our favorite customer experience authors, designers, and industry leaders to find out what they were thinking about at the beginning of 2015.
The result is this eBook: The 2015 Customer Experience Outlook.
Contributors include: B. Joseph Pine II & James H. Gilmore, Brandon Schauer, Dave Gray, Lisa Lindström, Jeanne Bliss, Mike Dyer, Mike Wittenstein, Shep Hyken, Erik Roscam Abbing, Dominic Berg, Tennyson Pinheiro, Fred Leichter, Brian Solis, and yours truly.
Some of the articles offer practical advice, while others are more philosophical in nature. And some will surely challenge your current beliefs about what it means to design and manage the customer experience.
Download your free copy of The 2015 Customer Experience Outlook today.