Journey Map Coaching

Continue to grow your journey mapping skills at your own pace.

When you want an outside perspective, expert facilitator, or just another brain to generate ideas, we offer a range of ongoing coaching for organizations who want to undertake journey mapping themselves—but need a little help along the way.

60-Minute Calls

Are you looking for feedback on your customer journey map? Want to get advice on a specific customer experience project or problem? Sign up for a one-hour call (or a series of calls), and we'll tackle your questions.

On-Site Advisory Days

Have more to cover than a phone call will allow? A full-day onsite meeting will give us time to dig deep into your most pressing customer experience issues and questions.

Quarterly Coaching

Looking for a trusted sounding board for some of the challenges you face on a day-to-day basis? Sign up for a quarter—or an entire year—of ongoing guidance, support, and targeted customer experience advice.

Having Kerry Bodine as a CX coach is the best decision you’ll ever make. Her expertise and counsel in journey mapping, human-centered design, and CX strategy made her a valued partner in my CX leadership roles at AbbVie and Dow Corning. Having Kerry at your side is like having a CX sparring partner. She’ll meet you at your level (wherever that is!), go back and forth with you, and help you hone your ideas from theories into workable solutions.

Carol Pudnos,

Head of Global Patient Experience — ABBVIE