Having Kerry Bodine as a CX coach is the best decision you’ll ever make. Her expertise and counsel in journey mapping, human-centered design, and CX strategy made her a valued partner in my CX leadership roles at AbbVie and Dow Corning. Having Kerry at your side is like having a CX sparring partner. She’ll meet you at your level (wherever that is!), go back and forth with you, and help you hone your ideas from theories into workable solutions.