Almost 10 years ago, I visited a designer friend who worked at Google’s Mountain View headquarters. The office tour was impressive, as expected. But what’s stuck with me for all of these years was lunch. Yes, lunch. We had king crab legs. All you could eat. For free. Google’s employee perks are the stuff of(Read more…)
- Customer Loyalty
- CX Metrics
- ROI
- Culture
- Loyalty Programs
- Voice of the Customer
- Employee Experience
- Customer Success
- Strategy
- Employee Engagement