I’m often asked about customer experience conferences: What’s out there? Where am I speaking? Which conferences would I recommend?
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. I’ve organized the events based on the types of organizations hosting them: professional associations, event producers, service providers, media companies, analyst firms, and tech vendors. And, as the title of this post implies, I’ll be keeping this list up to date on a rolling basis.
Am I missing an upcoming event? Please let me know!
Design Management Institute’s Design Management Conference Europe
April 28 – 30, 2015
CXPA’s 2015 US Insight Exchange
May 5 – 6, 2016
San Diego, California
Customer Success Association’s Customer SuccessCon East
August 13, 2015