This post comes to you from my colleague Amelia Sizemore.
I’m not angry, JetBlue. I’m just disappointed.
Ok, I’m actually pretty miffed, as are many, many others. Last November, when JetBlue announced upcoming changes to its baggage policy and its plans to chop legroom, I wasn’t worried that my flying experience would worsen. Though I’m a frequent JetBlue flier, I’ve checked a bag only twice in the past six years, and I’m 5’3” so my knees never coming close to ramming into the seat in front of me.
Instead, I felt betrayed. When JetBlue unveiled its new fare classes earlier this week and reiterated plans to add more seats to most of its fleet, the airline broke promises it’s been making to customers for years.